Every Heavenly Moissanite creation is a work of art, meticulously handcrafted to reflect the brilliance of your story.
And just like your memories, your jewelry deserves lasting care and attention.

That’s why we offer an exclusive Cleaning & Polishing Facility for all Heavenly Moissanite jewelry pieces (excluding silver pieces) crafted to help your treasures retain their original shine, structure, and brilliance for years to come.

This service helps your jewelry retain its original shine, structure, and perfection-year after year.

Complimentary One-Year Professional Care

Every piece purchased from Heavenly Moissanite comes with one full year of free cleaning, polishing, and inspection.
Within the first year of purchase, you can send your jewelry to us for a complete professional restoration at no additional cost-you’ll only cover the two-way shipping.

When your piece arrives, our master jewelers will:

• Inspect the entire structure, ensuring the stones are secure and prongs are intact.
• Tighten prongs or settings wherever needed.
• Deep clean and polish the metal surface to remove dirt, residue, or micro-scratches from daily wear.
• Restore the original luster and brilliance of the piece, bringing it back to its like-new glow.
  
  

This complimentary service ensures your piece continues to sparkle just as it did the day you received it.

(Please note: this service does not apply to silver or trial pieces.)

Post-One-Year Jewelry Care

Our commitment doesn’t end after the first year.
Even beyond that period, Heavenly Moissanite continues to care for your jewelry with the same level of craftsmanship and attention.

After one year, customers can send their piece for a full cleaning, polishing, and inspection at a minimal service fee of $99, plus shipping.

This service includes:

• A full structural and gemstone integrity check
• Professional deep cleaning and ultrasonic polish
• Prong tightening and touch-ups (if required)
• A complete shine restoration to renew the beauty of your piece
  
  

Every piece is handled by our in-house experts, ensuring the same standard of quality and care as when it was first created.
Once received, your jewelry will typically be ready within 7–10 business days before being securely shipped back to you.

How to Request Your Cleaning & Polishing Service

To schedule your cleaning, simply email us at support@heavenlymoissanite.com with:

• Your order number, and
• A clear photo of your jewelry piece
  
  

Once we receive your request, our team will respond with:

1. Confirmation of your eligibility (free or paid service)
2. Detailed shipping instructions for safe packaging and delivery
3. An estimated service timeline and return schedule
   
   

We recommend using a reliable, insured courier service for shipping both ways to ensure your jewelry’s safety.

Our Process of Perfection

When your jewelry reaches us, it undergoes a detailed, multi-step care procedure:

1. Initial Assessment – Every piece is carefully evaluated and documented before cleaning.
2. Structural Inspection – Our jewelers check each prong, setting, and clasp to ensure the piece is secure and stable.
3. Professional Cleaning – Using specialized tools, ultrasonic treatment, and steam polishing, we remove all buildup and residues.
4. Polishing & Refinishing – The gold surface is polished to restore its natural sheen and smoothness.
5. Final Review – Before returning, each piece undergoes a final inspection to ensure it meets Heavenly Moissanite’s exacting standards.
   
   

Why Choose Heavenly Moissanite Care

• Applies to all Pieces with Moissanite or lab-grown diamonds (Excluding the silver pieces)
• Free for the first year-no hidden costs, just shipping
• Ongoing care for life with an affordable maintenance option
• Professional craftsmanship from the same artisans who created your piece
• Ensures every prong, polish, and detail stays perfect

Our Promise

At Heavenly Moissanite, our relationship with you doesn’t end at purchase-it begins there.
We are devoted to preserving the beauty, shine, and meaning of every piece you own.

Whether it’s your engagement ring, wedding band, or any fine jewelry from our collection, we’ll make sure it continues to shine just as brightly as your love story.

For your complimentary first-year cleaning or to schedule a post-warranty care service, contact us at support@heavenlymoissanite.com, and our team will guide you through the process step-by-step.