Frequently Asked Questions
Find quick answers to common questions about our jewelry, custom orders, care instructions, and more—all in one place.
Questions About Us
Q: Are your materials ethically sourced?
100% yes. We are perfectionists when it comes to the quality of our jewelry, and that starts with our sourcing. Rest assured—we would never work with or sell a conflict diamond or gemstone. We’re fully committed to caring for the environment, maintaining high ethical standards, practicing sustainable sourcing methods, and using authentic gold.
Q: Are Heavenly Moissanite diamonds real?
Yes, All our Moissanite Diamonds are 100% real.
Q: Why are Moissanite Price Low as compared to other brands?
Because we are on a mission to make Luxury without compromise-Moissanites that shine with meaning, crafted for love that lasts forever
Design and Ordering
Q: Do you make custom designs?
Yes we do make custom designs, At Heavenly Moissanite we are commited to make each couple's dream true. You can share your design reference at support@heavenlymoissanite.com, we willl be more than happy to craft that beautiful piece for you.
Q: I found a design I like, but I want a bigger focal stone. Can you customize it?
Yes absolutely,Please Send us an email at support@heavenlymoissanite.com to start that conversation.
Q: Do you work with lab-grown diamonds?
Yes! We do deal in lab grown diamonds as well. Please reach out to our customer support with the design for the quotation.
Q: Can I purchase just the setting without the center stone?
Yes, if you have exact dimensions of your center stone-we can craft the mounting for you. Please reach out to our custmer support at support@heavenlymoissanite.com
Sizing
Q: What if I don't know my ring size?
No problem! We can help. Our (fully refundable) Perfect Fit Ring Sizer is exactly what you need.
Q: I don’t live in the US. Can I use a size conversion chart online to find my US ring size?
Please connect with our customer support, they will help you with finding out your exact ring size
Shipping
Q: How long will it take to receive my order?
Our jewelry is made to order and crafted by hand. We require two to three weeks to perfect the piece you’ve chosen. If you’ve chosen an item from our Ready to Ship collection, those items are typically ready to ship within 48 hours if doesnt require any resize.
Made to orders pieces require 5 to 9 business days for shipment. We welcome urgent orders, please connect with our customer support with your expected dates. We will try to deliver your piece on or before that date for sure.
Q: How do I ship my return back to you?
If you want to return your order please connect with us at support@heavenlymoissanite.com. Our team will share the further steps of return policy.
Q: How long does it take for urgent orders to ship?
Usually we can make the rings in 1 week and shipment takes 5 to 7 business days. Feel free to reach out to us with your expected date, we will surely try to ship the piece on or before your time.
Q: Do you have a store where I can try on rings? Where are you located?
Unfortunately, we do not currently have a storefront for customer visit. Please connect with our support team to discuss further things.
Returns & Refund
Q: What is your return policy?
We have 30 days return policy. Please connect with our customer support at support@heavenlymoissanite.com for steps to know for returning a piece.
Q: How do I start a return?
To begin a return on your item, reach out to our support team. Please note, your item is eligible for return within 30 days of receiving your item.
Q: How long until I get my refund?
Once we receieve the piece, we fully inspect the package, if the piece is as it is how we shipped-we will refund immediately and it will be reflected to your original payment method within 3 to 5 business days.
Q: Can I exchange my purchase?
Yes please feel free to connect at support@heavenlymoissanite.com for exchange related queries.
Q: Can I change payment methods?
Yes, of course! Please get in touch with our support team in order to switch your payment method. We will change your method of payment as soon as we can.
Diamonds
Q: Do you offer lab diamonds?
Yes we do offer lab grown diamonds.
Q: Are your diamonds certified?
Moissanites doesnt come with any certification. But we can gurantee all our moissanites are 100% authentic and can be tested to any jeweler and it will pass all moissanite tests.
Q: What are GIA and IGI diamond certifications?
These organizations provide certifications of natural diamonds, lab diamonds, and other gemstones. They inspect and grade diamonds according to their size, color quality, clarity quality, cut quality, and other parameters. A certificate verifies the identity of a diamond. A GIA and IGI diamond certificate is valuable in confirming the identity of the stone(s) in your jewelry. It is also relevant in the case you wanted to insure your jewelry with a third party insurer.
Q: What are the "4 Cs"?
The “4 C’s” of diamonds are the four defining parameters of a diamond. This includes: clarity, color, carat weight, and cut. Clarity refers to the extent of blemishes or imperfections within a diamond, color refers to the hue of a stone, carat weight refers to the size of the stone, and cut refers to how symmetrical the stone is. All of these parameters are graded using a scale. The cost of your diamond will depend on the color grade, clarity grade, cut grade, and carat weight of your diamond. Fortunately, some shapes don’t require as high a grade in some parameters, which means you can allocate your budget to carat weight instead.
As always, feel free to reach out to our support team for advising on choosing the right diamond for you.
Warranty & Care
Q: Do you offer a warranty?
Yes, all our gold/moissanite pieces are covered under lifetime manufacturing warranty. You can read more about our Lifetime Warranty here.
Q: Do you provide cleaning for jewelry?
Yes we provide 1 Year free cleaning service to all our gold pieces. Please connect with us at support@heavenlymoissanite.com for knowing further.
Q: Do you insure jewelry?
We unfortunately do not provide insurance on jewelry purchased from us.
Q: What is covered by your Lifetime Warranty?
All manufacturing defects are covered under our lifetime warranty.
Q: I need my ring resized. What should I do?
Contact us at support@heavenlymoissanite.com with your order number. We provide free 1 year of ring resize on all our pieces (Except full eternity or pave rings)
Q: Do you provide an appraisal for insurance?
Yes! Each piece of jewelry that we make is accompanied by an appraisal. You can use this document, along with any relevant diamond certificate, to purchase an insurance plan on your jewelry through a third party insurer. If you would like an electronic copy of your appraisal, kindly get in touch with us.
Need Assistance?
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If you experience any problems with our website or your order placed on this website, for example, editing the details of an order, including shipping, sizing, addresses, or cancellation, please feel free to send us a message at support@heavenlymoissanite.com.
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